In North America, Zurich (www.zurichna.com) is a leading commercial property and casualty insurance provider serving the global corporate, large corporate, middle market, specialties and programs sectors. 2012 marked Zurich's 100 year anniversary of insuring America and the success of its customers, shareholders and employees. Zurich first brought its knowledge and experience in workers' compensation insurance from Switzerland to America in 1912 to help its customers take intelligent risks and build the America known today.
A claims specialist handles claims of various exposure and complexity within specific limit and authority. They handle all standard line of business claims, including moderate bodily injury and physical damage claims. This person responds to customer needs and negotiates settlements within authority limit. Claims specialists have a fundamental knowledge of the insurance industry, claims and the insurance legal and regulatory environment. They possess a functional and developing knowledge of legal statuses and procedures and display a thorough functional knowledge and skill of claims handling specific to assigned areas.